Shipping policy
At My Zentraa, we’re committed to getting your order to you safely and as quickly as possible.
Order Processing
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Once your order has shipped, you will receive a confirmation email with tracking information when available.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
Estimated delivery times are:
- United States: 8–12 business days
- Canada: 10–15 business days
- International: 7–20 business days
Please note that delivery times are estimates and may vary due to customs, weather, carrier delays, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs, including any applicable free-shipping offers, will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you may receive tracking information by email. Tracking updates can sometimes take a few business days to appear after the package has been shipped.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at support@myzentraa.com with your order number and we’ll be happy to assist you.
Please allow reasonable additional time for carrier or customs delays before contacting us about an overdue package.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your purchase. My Zentraa is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, contact us as soon as possible at support@myzentraa.com. We will do our best to assist, but we cannot guarantee that changes can be made after an order has been processed or shipped.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
Email: support@myzentraa.com
We’re happy to help!